It's Our Treat Frequently Asked Questions:

Why am I paying a shipping and handling fee?

Due to the increased cost of products and shipping there has become a need to start charging a shipping and handling fee of $1.95 PER ORDER. This will be charged at checkout and will be $1.95 whether you buy just one certificate or multiple certificates within that order. CONSUMER TIP: If you are a frequent customer who typically buys multiple certificates in many different orders, we encourage you to combine your orders into one to incur fewer fees.

How will my certificate(s) be delivered?

Certificates will be sent through the United States Postal Service. Please use your shipping address instead of billing address in the credit card payment section. This will help us to ensure successful delivery.

When should I expect my certificate(s)?

Physical certificates are mailed out once a week, with all attempts to be shipped by Wednesday afternoon. Please allow up to 10 business days for delivery from the date of shipment confirmation. If you do not receive your certificates in the allotted time, please contact iot@wabi.tv.

What happens if I accidentally ordered the wrong thing?

Per our terms and conditions on the StoreFront, all sales are final. Please double-check your cart before submitting your order.

Does my certificate expire?

We do not put expiration dates on certificates, but it is within the business’ right to NOT redeem them after an extended period. We encourage you to use your certificate(s) within a reasonable amount of time.

What happens to my unused certificate if a Business closes?

We will refund any unused certificates returned to us at 35 Hildreth St. Bangor, ME 04401, so long as they have been purchased within 6 months of the date of request.

Can I use more than one certificate at a time?

Each option has certificate restrictions listed on the website, but most places are limited to one certificate per check or per table. Always check your restrictions. Never valid on Gratuities.

When will different certificates be available?

Our Team is always working hard to bring you new products. Check the Its Our Treat shop every Friday at 9am for new listings.

How long will these certificates be available? Are they on sale for a limited time?

After posting on the It's Our Treat page on WABI.tv, certificates will remain on sale until they are sold out.

What if I am a business owner and I want to participate in It's Our Treat?

Please email Brett Landon – blandon@wabi.tv - and someone from our sales team will contact you.